Shipping & Returns

Shipping Policy

ErgoWave® by Alexandria Professional® is shipped via flat rate to the US and Ontario, Canada. Exclusions include: Alberta, British Columbia, Manitoba, Quebec, and Saskatchewan, Canada. We are also working on international.

Please allow 5-10 days for delivery upon shipping.

Please contact us for questions regarding shipping locations.

Return Policy

ErgoWave® is a non-refundable product.

Size exchanges are available up to 15 days after receipt of the original order.  Product must be in its original condition and packaging for exchanges. A $25 damage fee will apply to any exchange order that is not the original condition. Please use our contact page to request an exchange. Shipping costs for exchanges are at the expense of the customer.

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